.support-chat,
.support-chat * {
    box-sizing: border-box;
}

.support-chat {
    --sc-ink: #10221c;
    --sc-muted: #68756f;
    --sc-green: #1f9d67;
    --sc-green-dark: #126b48;
    --sc-lime: #b9f06a;
    --sc-paper: #f6f8f4;
    --sc-line: rgba(16, 34, 28, 0.11);
    position: fixed;
    right: 22px;
    bottom: 20px;
    z-index: 10000;
    color: var(--sc-ink);
    font-family: Inter, "Segoe UI", Arial, sans-serif;
    line-height: 1.45;
    pointer-events: none;
}

.support-chat button,
.support-chat textarea,
.support-chat a {
    font: inherit;
}

.support-chat button,
.support-chat a,
.support-chat textarea {
    pointer-events: auto;
}

.support-chat [hidden] {
    display: none !important;
}

.support-chat .sr-only {
    position: absolute;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    white-space: nowrap;
    border: 0;
}

.support-chat__launcher {
    display: flex;
    align-items: center;
    gap: 11px;
    min-height: 58px;
    padding: 8px 17px 8px 8px;
    margin-left: auto;
    color: var(--sc-ink);
    background: rgba(255, 255, 255, 0.96);
    border: 1px solid rgba(16, 34, 28, 0.09);
    border-radius: 18px;
    box-shadow: 0 16px 45px rgba(24, 54, 43, 0.19), 0 3px 10px rgba(24, 54, 43, 0.08);
    cursor: pointer;
    transition: transform 180ms ease, box-shadow 180ms ease;
    backdrop-filter: blur(12px);
}

.support-chat__launcher:hover {
    transform: translateY(-2px);
    box-shadow: 0 20px 50px rgba(24, 54, 43, 0.24), 0 4px 12px rgba(24, 54, 43, 0.1);
}

.support-chat__launcher:focus-visible,
.support-chat__header-actions button:focus-visible,
.support-chat__send:focus-visible,
.support-chat__action:focus-visible,
.support-chat__composer:focus-within {
    outline: 3px solid rgba(31, 157, 103, 0.25);
    outline-offset: 2px;
}

.support-chat__launcher-icon {
    display: grid;
    width: 42px;
    height: 42px;
    place-items: center;
    color: #fff;
    background: linear-gradient(145deg, #28ae74, #137a51);
    border-radius: 13px;
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.28), 0 7px 16px rgba(20, 123, 82, 0.25);
}

.support-chat__launcher-icon svg {
    width: 23px;
    fill: none;
    stroke: currentColor;
    stroke-linecap: round;
    stroke-linejoin: round;
    stroke-width: 1.7;
}

.support-chat__launcher-copy {
    display: grid;
    text-align: left;
}

.support-chat__launcher-copy strong {
    font-size: 14px;
    font-weight: 750;
    letter-spacing: -0.01em;
}

.support-chat__launcher-copy small {
    display: flex;
    align-items: center;
    gap: 5px;
    margin-top: 1px;
    color: var(--sc-muted);
    font-size: 11px;
}

.support-chat__launcher-copy i,
.support-chat__identity i {
    display: inline-block;
    width: 7px;
    height: 7px;
    background: #42cf7b;
    border: 2px solid rgba(255, 255, 255, 0.7);
    border-radius: 50%;
    box-shadow: 0 0 0 2px rgba(66, 207, 123, 0.17);
}

.support-chat__panel {
    display: flex;
    flex-direction: column;
    width: min(390px, calc(100vw - 28px));
    height: min(650px, calc(100vh - 105px));
    min-height: 480px;
    margin-bottom: 12px;
    overflow: hidden;
    background: var(--sc-paper);
    border: 1px solid rgba(16, 34, 28, 0.1);
    border-radius: 25px;
    box-shadow: 0 28px 80px rgba(13, 37, 28, 0.25), 0 5px 18px rgba(13, 37, 28, 0.1);
    pointer-events: auto;
    transform-origin: right bottom;
    animation: support-chat-in 180ms ease-out;
}

.support-chat.is-open .support-chat__launcher {
    visibility: hidden;
    opacity: 0;
    transform: translateY(8px);
}

.support-chat__header {
    position: relative;
    display: flex;
    align-items: center;
    justify-content: space-between;
    min-height: 78px;
    padding: 15px 16px 14px 18px;
    overflow: hidden;
    color: #fff;
    background:
        radial-gradient(circle at 84% 10%, rgba(185, 240, 106, 0.23), transparent 34%),
        linear-gradient(135deg, #102d24 0%, #174d38 60%, #146643 100%);
}

.support-chat__header::after {
    position: absolute;
    right: 68px;
    bottom: -45px;
    width: 110px;
    height: 110px;
    content: "";
    border: 1px solid rgba(255, 255, 255, 0.1);
    border-radius: 50%;
}

.support-chat__identity {
    position: relative;
    z-index: 1;
    display: flex;
    align-items: center;
    gap: 11px;
}

.support-chat__mark {
    display: grid;
    width: 43px;
    height: 43px;
    place-items: center;
    color: #143527;
    background: var(--sc-lime);
    border: 1px solid rgba(255, 255, 255, 0.45);
    border-radius: 14px 14px 14px 5px;
    box-shadow: 0 7px 18px rgba(0, 0, 0, 0.16);
    font-size: 12px;
    font-weight: 850;
    letter-spacing: -0.04em;
}

.support-chat__identity div {
    display: grid;
}

.support-chat__identity strong {
    font-size: 14px;
    font-weight: 760;
    letter-spacing: -0.012em;
}

.support-chat__identity div > span {
    display: flex;
    align-items: center;
    margin-top: 3px;
    color: rgba(255, 255, 255, 0.7);
    font-size: 10px;
    letter-spacing: 0.04em;
    text-transform: uppercase;
}

.support-chat__identity i {
    width: 6px;
    height: 6px;
    margin-right: 4px;
    border: 0;
    box-shadow: none;
}

.support-chat__header-actions {
    position: relative;
    z-index: 1;
    display: flex;
    gap: 3px;
}

.support-chat__header-actions button {
    display: grid;
    width: 34px;
    height: 34px;
    padding: 0;
    place-items: center;
    color: rgba(255, 255, 255, 0.78);
    background: rgba(255, 255, 255, 0.08);
    border: 1px solid rgba(255, 255, 255, 0.09);
    border-radius: 10px;
    cursor: pointer;
    transition: background 150ms ease, color 150ms ease;
}

.support-chat__header-actions button:hover {
    color: #fff;
    background: rgba(255, 255, 255, 0.16);
}

.support-chat__header-actions svg {
    width: 17px;
    fill: none;
    stroke: currentColor;
    stroke-linecap: round;
    stroke-linejoin: round;
    stroke-width: 1.8;
}

.support-chat__notice {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 9px 14px;
    color: #5d6c65;
    background: #eef3ec;
    border-bottom: 1px solid var(--sc-line);
}

.support-chat__notice > span {
    display: grid;
    flex: 0 0 17px;
    width: 17px;
    height: 17px;
    place-items: center;
    color: var(--sc-green-dark);
    border: 1px solid rgba(18, 107, 72, 0.28);
    border-radius: 50%;
    font-family: Georgia, serif;
    font-size: 11px;
    font-weight: 700;
}

.support-chat__notice p {
    flex: 1;
    margin: 0;
    font-size: 10.5px;
}

.support-chat__tickets-link {
    flex: 0 0 auto;
    margin-left: auto;
    color: var(--sc-green-dark);
    font-size: 9.5px;
    font-weight: 800;
    text-decoration: none;
    white-space: nowrap;
}

.support-chat__tickets-link:hover {
    color: #0d593b;
    text-decoration: underline;
}

.sidebar .side-nav {
    min-height: 0;
    overflow-y: auto;
    overscroll-behavior: contain;
    scrollbar-color: rgba(66, 212, 158, 0.3) transparent;
    scrollbar-width: thin;
}

.support-chat__messages {
    display: flex;
    flex: 1;
    flex-direction: column;
    gap: 13px;
    min-height: 0;
    padding: 17px 15px 10px;
    overflow-x: hidden;
    overflow-y: auto;
    overscroll-behavior: contain;
    scrollbar-color: rgba(31, 157, 103, 0.35) transparent;
    scrollbar-width: thin;
}

.support-chat__message {
    display: flex;
    max-width: 88%;
    flex-direction: column;
    align-self: flex-start;
    animation: support-message-in 160ms ease-out;
}

.support-chat__message--user {
    align-self: flex-end;
    align-items: flex-end;
}

.support-chat__bubble {
    padding: 10px 12px;
    color: #263b33;
    background: #fff;
    border: 1px solid var(--sc-line);
    border-radius: 6px 16px 16px 16px;
    box-shadow: 0 3px 12px rgba(17, 45, 35, 0.055);
    font-size: 13px;
    line-height: 1.48;
    overflow-wrap: anywhere;
    white-space: pre-wrap;
}

.support-chat__message--user .support-chat__bubble {
    color: #fff;
    background: linear-gradient(145deg, #208c60, #176d4d);
    border-color: transparent;
    border-radius: 16px 6px 16px 16px;
    box-shadow: 0 6px 16px rgba(23, 109, 77, 0.17);
}

.support-chat__message-meta {
    margin: 4px 4px 0;
    color: #89948f;
    font-size: 9.5px;
}

.support-chat__message-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 7px;
    margin-top: 8px;
}

.support-chat__action {
    display: inline-flex;
    min-height: 34px;
    align-items: center;
    justify-content: center;
    padding: 7px 11px;
    color: #fff;
    background: var(--sc-green-dark);
    border: 1px solid var(--sc-green-dark);
    border-radius: 10px;
    font-size: 11px;
    font-weight: 700;
    line-height: 1.2;
    text-decoration: none;
    cursor: pointer;
}

.support-chat__action:hover {
    color: #fff;
    background: #0f5d3e;
    text-decoration: none;
}

.support-chat__action--secondary {
    color: #51635b;
    background: #fff;
    border-color: rgba(16, 34, 28, 0.15);
}

.support-chat__action--secondary:hover {
    color: var(--sc-ink);
    background: #f3f6f2;
}

.support-chat__action:disabled {
    cursor: wait;
    opacity: 0.55;
}

.support-chat__ticket-card {
    width: 100%;
    max-width: none;
    padding: 12px;
    background: linear-gradient(145deg, #f0f8e9, #e7f3df);
    border: 1px solid rgba(50, 126, 76, 0.17);
    border-radius: 15px;
}

.support-chat__ticket-card strong {
    display: block;
    margin-bottom: 3px;
    color: #214f38;
    font-size: 12.5px;
}

.support-chat__ticket-card p {
    margin: 0;
    color: #5c6e64;
    font-size: 11px;
}

.support-chat__typing {
    display: flex;
    width: max-content;
    gap: 4px;
    padding: 9px 13px;
    margin: 0 15px 10px;
    background: #fff;
    border: 1px solid var(--sc-line);
    border-radius: 6px 14px 14px 14px;
}

.support-chat__typing span {
    width: 5px;
    height: 5px;
    background: #8ca097;
    border-radius: 50%;
    animation: support-chat-dot 900ms infinite ease-in-out;
}

.support-chat__typing span:nth-child(2) {
    animation-delay: 120ms;
}

.support-chat__typing span:nth-child(3) {
    animation-delay: 240ms;
}

.support-chat__form {
    display: flex;
    align-items: flex-end;
    gap: 8px;
    padding: 10px 12px 7px;
    background: #fff;
    border-top: 1px solid var(--sc-line);
}

.support-chat__composer {
    position: relative;
    display: flex;
    flex: 1;
    min-width: 0;
    background: #f4f6f3;
    border: 1px solid rgba(16, 34, 28, 0.1);
    border-radius: 14px;
    transition: border-color 150ms ease, background 150ms ease;
}

.support-chat__composer:focus-within {
    background: #fff;
    border-color: rgba(31, 157, 103, 0.38);
}

.support-chat__composer textarea {
    width: 100%;
    min-height: 43px;
    max-height: 112px;
    padding: 11px 44px 9px 12px;
    resize: none;
    overflow-y: auto;
    color: var(--sc-ink);
    background: transparent;
    border: 0;
    outline: 0;
    font-size: 12.5px;
    line-height: 1.4;
}

.support-chat__composer textarea::placeholder {
    color: #8a9791;
}

.support-chat__composer small {
    position: absolute;
    right: 9px;
    bottom: 7px;
    color: #9aa49f;
    font-size: 8.5px;
    pointer-events: none;
}

.support-chat__send {
    display: grid;
    flex: 0 0 43px;
    width: 43px;
    height: 43px;
    padding: 0;
    place-items: center;
    color: #fff;
    background: linear-gradient(145deg, #249d6b, #126e4a);
    border: 0;
    border-radius: 14px;
    box-shadow: 0 7px 16px rgba(18, 110, 74, 0.2);
    cursor: pointer;
    transition: transform 150ms ease, opacity 150ms ease;
}

.support-chat__send:hover {
    transform: translateY(-1px);
}

.support-chat__send:disabled {
    cursor: wait;
    opacity: 0.55;
    transform: none;
}

.support-chat__send svg {
    width: 19px;
    fill: none;
    stroke: currentColor;
    stroke-linecap: round;
    stroke-linejoin: round;
    stroke-width: 1.7;
}

.support-chat__footnote {
    padding: 0 12px 8px;
    margin: 0;
    color: #98a19d;
    background: #fff;
    font-size: 9px;
    text-align: center;
}

@keyframes support-chat-in {
    from { opacity: 0; transform: translateY(10px) scale(0.98); }
    to { opacity: 1; transform: translateY(0) scale(1); }
}

@keyframes support-message-in {
    from { opacity: 0; transform: translateY(5px); }
    to { opacity: 1; transform: translateY(0); }
}

@keyframes support-chat-dot {
    0%, 60%, 100% { opacity: 0.35; transform: translateY(0); }
    30% { opacity: 1; transform: translateY(-3px); }
}

@media (max-width: 600px) {
    body.support-chat-panel-open {
        overflow: hidden;
    }

    .support-chat {
        right: 13px;
        bottom: 13px;
    }

    .support-chat__launcher-copy {
        display: none;
    }

    .support-chat__launcher {
        min-height: 54px;
        padding: 6px;
        border-radius: 17px;
    }

    .support-chat__launcher-icon {
        width: 42px;
        height: 42px;
    }

    .support-chat__panel {
        position: fixed;
        inset: 0;
        width: 100%;
        height: 100%;
        min-height: 0;
        margin: 0;
        border: 0;
        border-radius: 0;
    }

    .support-chat__header {
        min-height: 74px;
        padding-top: max(14px, env(safe-area-inset-top));
    }

    .support-chat__form {
        padding-bottom: max(7px, env(safe-area-inset-bottom));
    }
}

@media (min-width: 601px) and (max-height: 560px) {
    .support-chat__panel {
        position: fixed;
        top: 12px;
        right: 22px;
        width: min(390px, calc(100vw - 44px));
        height: calc(100vh - 24px);
        min-height: 0;
        margin: 0;
    }
}

@media (prefers-reduced-motion: reduce) {
    .support-chat *,
    .support-chat *::before,
    .support-chat *::after {
        scroll-behavior: auto !important;
        transition-duration: 0.01ms !important;
        animation-duration: 0.01ms !important;
        animation-iteration-count: 1 !important;
    }
}

/* Authenticated ticket pages share the cabinet shell but remain independent of legacy ticket styles. */
.support-ticket-page {
    max-width: 1080px;
}

.support-ticket-list {
    padding: 0;
    overflow: hidden;
}

.support-ticket-list > .panel-head,
.support-ticket-thread > .panel-head,
.support-ticket-reply > .panel-head {
    padding: 22px 24px 18px;
}

.support-ticket-list__count {
    display: grid;
    width: 34px;
    height: 34px;
    place-items: center;
    color: #16714f;
    background: #e8f7f0;
    border-radius: 11px;
    font-size: 11px;
    font-weight: 900;
}

.support-ticket-row {
    display: grid;
    grid-template-columns: 95px minmax(0, 1fr) auto 28px;
    gap: 14px;
    align-items: center;
    min-height: 76px;
    padding: 12px 24px;
    color: #263a34;
    border-top: 1px solid rgba(23, 48, 39, 0.08);
    text-decoration: none;
    transition: background 150ms ease;
}

.support-ticket-row:hover {
    color: #173d30;
    background: #f7faf8;
}

.support-ticket-row__number {
    color: #13704e;
    font-size: 12px;
    font-weight: 900;
}

.support-ticket-row__subject {
    display: grid;
    min-width: 0;
    gap: 4px;
}

.support-ticket-row__subject strong {
    overflow: hidden;
    font-size: 12px;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.support-ticket-row__subject small {
    color: #8a9892;
    font-size: 9px;
}

.support-ticket-row__arrow {
    color: #8da098;
    font-size: 15px;
}

.support-ticket-status {
    display: inline-flex;
    min-height: 30px;
    align-items: center;
    padding: 0 10px;
    color: #52645d;
    background: #f0f3f1;
    border-radius: 999px;
    font-size: 9px;
    font-weight: 850;
    white-space: nowrap;
}

.support-ticket-status--open,
.support-ticket-status--answered {
    color: #126b48;
    background: #e8f7f0;
}

.support-ticket-status--waiting {
    color: #8a671b;
    background: #fff7dc;
}

.support-ticket-status--closed {
    color: #6d7672;
    background: #ecefed;
}

.support-ticket-empty {
    display: grid;
    justify-items: center;
    padding: 55px 24px;
    color: #718079;
    text-align: center;
}

.support-ticket-empty > span {
    display: grid;
    width: 46px;
    height: 46px;
    margin-bottom: 12px;
    place-items: center;
    color: #177553;
    background: #e8f7f0;
    border-radius: 15px;
    font-size: 20px;
    font-weight: 900;
}

.support-ticket-empty strong {
    color: #263a34;
    font-size: 13px;
}

.support-ticket-empty p {
    max-width: 430px;
    margin: 6px 0 0;
    font-size: 10px;
    line-height: 1.6;
}

.support-ticket-pagination {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 15px 24px;
    color: #809089;
    background: #fafbfa;
    border-top: 1px solid rgba(23, 48, 39, 0.08);
    font-size: 9px;
}

.support-ticket-pagination a {
    color: #126b48;
    font-weight: 850;
}

.support-ticket-heading {
    align-items: center;
}

.support-ticket-thread,
.support-ticket-reply {
    padding: 0;
    overflow: hidden;
}

.support-ticket-thread__messages {
    display: grid;
    gap: 12px;
    padding: 0 24px 24px;
}

.support-ticket-message {
    max-width: 82%;
    padding: 14px 16px;
    background: #f4f7f5;
    border: 1px solid rgba(23, 48, 39, 0.08);
    border-radius: 7px 18px 18px 18px;
}

.support-ticket-message--user {
    justify-self: end;
    background: #ecf8f2;
    border-radius: 18px 7px 18px 18px;
}

.support-ticket-message header {
    display: flex;
    gap: 16px;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 8px;
}

.support-ticket-message header strong {
    color: #18563f;
    font-size: 10px;
}

.support-ticket-message header time {
    color: #8a9892;
    font-size: 8px;
}

.support-ticket-message__text {
    color: #354740;
    font-size: 11px;
    line-height: 1.65;
    overflow-wrap: anywhere;
}

.support-ticket-message__attachments {
    display: flex;
    flex-wrap: wrap;
    gap: 7px;
    margin-top: 10px;
}

.support-ticket-message__attachments a {
    padding: 5px 8px;
    color: #126b48;
    background: #fff;
    border: 1px solid rgba(18, 107, 72, 0.15);
    border-radius: 8px;
    font-size: 9px;
    font-weight: 800;
}

.support-ticket-reply form:first-of-type {
    padding: 0 24px 20px;
}

.support-ticket-reply textarea {
    width: 100%;
    min-height: 125px;
    padding: 14px;
    resize: vertical;
    color: #243a32;
    background: #f8faf8;
    border: 1px solid rgba(23, 48, 39, 0.12);
    border-radius: 14px;
    outline: 0;
    font: inherit;
    font-size: 11px;
    line-height: 1.6;
}

.support-ticket-reply textarea:focus {
    background: #fff;
    border-color: rgba(31, 157, 103, 0.55);
    box-shadow: 0 0 0 3px rgba(31, 157, 103, 0.1);
}

.support-ticket-reply__footer {
    display: flex;
    gap: 12px;
    align-items: center;
    justify-content: space-between;
    margin-top: 12px;
}

.support-ticket-file {
    display: inline-flex;
    align-items: center;
    gap: 9px;
    color: #65756e;
    font-size: 9px;
    font-weight: 800;
}

.support-ticket-file input {
    max-width: 230px;
    font-size: 9px;
}

.support-ticket-submit {
    min-height: 40px;
    padding: 0 16px;
    color: #fff;
    background: #137a53;
    border: 0;
    border-radius: 12px;
    font-size: 10px;
    font-weight: 850;
    cursor: pointer;
}

.support-ticket-close {
    padding: 13px 24px;
    text-align: right;
    border-top: 1px solid rgba(23, 48, 39, 0.08);
}

.support-ticket-close button {
    padding: 0;
    color: #a0544c;
    background: transparent;
    border: 0;
    font-size: 9px;
    font-weight: 800;
    cursor: pointer;
}

@media (max-width: 680px) {
    .support-ticket-row {
        grid-template-columns: 72px minmax(0, 1fr) 20px;
        gap: 9px;
        padding-inline: 16px;
    }

    .support-ticket-row .support-ticket-status {
        grid-column: 2;
        justify-self: start;
    }

    .support-ticket-row__arrow {
        grid-column: 3;
        grid-row: 1 / span 2;
    }

    .support-ticket-message {
        max-width: 94%;
    }

    .support-ticket-reply__footer {
        align-items: stretch;
        flex-direction: column;
    }

    .support-ticket-submit {
        width: 100%;
    }
}